With over fifty years of experience in the distribution of refrigeration and air conditioning components, Verco Milano is expanding its product range to include a service that is becoming increasingly essential to the daily work of installers and maintenance technicians: system monitoring. The company has entered into a partnership with CoNNext and is adding the W6 ECC system to its catalog.

This decision stems from a firsthand observation of how the HVAC-R market is changing. The number of systems is growing, control systems are becoming increasingly diverse, and end customers are demanding—with ever-increasing frequency—data, reports, timely alerts, and predictive maintenance strategies. For a multi-brand distributor like Verco Milano, the ability to offer its customers a truly open platform capable of communicating with controllers from different manufacturers is not a technical detail: it is the answer to a demand that comes in every day from the field.

“Our catalog features over 300 brands, and this is one of our key strengths. “That’s precisely why customers have long been asking us for a monitoring tool that wouldn’t force them to commit to a single manufacturer,” comments Fabio Ruppi, Sales Director. “W6 ECC meets this need exactly: it brings order to heterogeneous systems and provides installers and operators with a single, clear overview.”

In addition to its technological innovations, the platform introduces a feature of significant operational value: a chatbot-assisted commissioning phase that guides technicians through the configuration process and reduces commissioning time and errors. This aspect directly impacts job profitability and the quality perceived by the end customer—issues of great importance to the professional clientele that Verco Milano serves daily from its warehouses at Via Malipiero 8 in Milan, Via Verdi 80 in Seregno (MB), Via Milani 32 in Origgio (VA), and Via Liguria 1 in Azzano San Paolo (BG).

Rounding out the picture are the artificial intelligence features built into the system: consumption forecasting, anomaly detection, and operational trend analysis. These tools shift the relationship between the installer and the end customer from a reactive approach to a continuous service model, paving the way for proactive maintenance models.

With this agreement, Verco Milano continues its evolution: from a traditional distributor—with a physical network of two warehouses and the online store vercoweb.it—to a technology partner capable of providing not only components but also the digital solutions that bring them to life within the system. This step is consistent with the company’s history, as it has been supporting HVAC-R professionals through the industry’s transformations since 1974.